Shipping FAQ

Shipping Questions and Answers

What companies do you ship with? 

Currently for all domestic (USA) packages we are only using USPS to deliver our packages. For all international packages you may choose between DHL or USPS. 

How long does shipping take?
Processing takes 5-10 business days depending on the volume of orders. Once your order has been processed and dropped off USPS can take 1-5 business to deliver your package. Sometimes it may take longer due to the delays USPS has been having because of covid-19. Please be patient with USPS employees they have limited resources at this time. We are all doing our best. The importance of health will always come before any tangible products you are expecting. 

We will not be issuing and shipping refunds due to these delays.

What happens if I accidentally put the wrong address?
Please always double check and verify your address. We do not issue ANY type of refunds due to user error. If you notice right away that you entered in the wrong address, please contact your post office to alert them. WE DO NOT OFFER ADDRESS CHANGES. 

What if my package says delivered on the tracking page but I didn't receive anything?
We DO NOT issue refunds for lost/stolen packages UNLESS the shipping method you chose included insurance! If you live in an area where mail has been stolen in the past, please ship your package elsewhere!

Do you ship international or to APO/PO boxes?
Yes, we do!

What are the processing and shipping time frames for items directly from our vendors catalog? 

Each item listed under our vendors catalog section will have its own processing time frame. Orders for our vendors catalog will only be placed once a week or once every two weeks depending on the amount of sales. The prices are lower in this section because the processing time will take longer due to the item coming directly from the vendor. No refunds will be given due to longer wait times. Once shipped to you the time frame for your order will depend on the shipping method you placed at checkout.